CONFLICT MANAGEMENT & RESOLUTION Training
How to manage conflict in the workplace. This course is designed for middle and senior management and includes blended learning of elearning live zoom and classroom based learning.
Online & onsite blended learning
Due to Covid-19 restrictions this course will be delivered through our online platform and live zoom classes.
This classroom based course is designed for middle and senior management looking to learn and develop better skills and techniques in the area of conflict resolution.
This course is a follow on from our basic Conflict Resolution Introduction course. After completing this training learners will have the knowledge, skills and competence required to critically engage with the theory and practice of conflict management in the workplace and community.
Course Objectives:
- Understanding conflict.
- Good communication skills.
- How to listen and assess situations.
- How to be assertive and non confrontational.
- Techniques and structure to resolve conflict.
Key Topics:
- Communication Skills
- Understanding Body Language
- Template Techniques
- Understanding Conflict
- Common Goals
- Negotiation Tactics
Who Should Do This Course?
To create a harmonious workplace conflict should be addressed pro actively to avoid unnecessary escalation of situations. This course is designed to give individuals a greater understanding of how best to deal with situations positively and in a constructive fashion. Learners will receive training to prevent the escalation of what in many cases can start out as small issues.
Other courses that may be of interest to an individual enrolling in Conflict Resolution
- Bully & Harassment
- Diversity, Equality & Inclusion in the Workplace.
- Stress Management
- Mental Health
Certification
Our trainers are certified by various awarding bodies including QQI & IFE. Students will receive certification from Darren Whelan Training or relevant awarding bodies if applicable.
