How to manage conflict in the workplace. This course is designed for middle and senior management and includes blended learning of elearning live zoom and classroom based learning.

Online & onsite blended learning

Due to Covid-19 restrictions this course will be delivered through our online platform and live zoom classes.

This classroom based course is designed for middle and senior management looking to learn and develop better skills and techniques in the area of conflict resolution.

This course is a follow on from our basic Conflict Resolution Introduction course. After completing this training learners will have the knowledge, skills and competence required to critically engage with the theory and practice of conflict management in the workplace and community.

Course Objectives:

Key Topics:

Who Should Do This Course?

To create a harmonious workplace conflict should be addressed pro actively to avoid unnecessary escalation of situations. This course is designed to give individuals a greater understanding of how best to deal with situations positively and in a constructive fashion. Learners will receive training to prevent the escalation of what in many cases can start out as small issues.

Other courses that may be of interest to an individual enrolling in Conflict Resolution

  • Bully & Harassment
  • Diversity, Equality & Inclusion in the Workplace.
  • Stress Management
  • Mental Health


Our trainers are certified by various awarding bodies including QQI & IFE. Students will receive certification from Darren Whelan Training or relevant awarding bodies if applicable.

Conflict Management & Resolution